If SyncVPN shows that you are connected but websites do not load, the issue may be related to your internet connection, the selected VPN location, your device or browser settings, or another network configuration.
This guide explains how to identify the cause and restore internet access while using SyncVPN.
Before You Start
Before troubleshooting, make sure:
SyncVPN shows an active VPN connection.
Your device has an internet connection.
You can access the internet when SyncVPN is disconnected.
You know which VPN location you are currently connected to.
You have access to a web browser for testing.
SyncVPN supports multiple platforms, including iOS, Android, Windows, macOS, Linux, and routers.
Troubleshooting Guide
Follow these steps in order. After each step, try opening a website again. If the problem is resolved, you can stop there.
Step 1: Check Your Internet Connection
First, check whether your internet connection works without SyncVPN.
Disconnect SyncVPN.
Open your web browser.
Try visiting a website.
Confirm that the website loads normally.
Reconnect SyncVPN and test the connection again.
If websites do not load even when SyncVPN is disconnected, the problem is likely related to your underlying internet connection rather than the VPN connection. If websites work normally without SyncVPN but stop loading after connecting, continue with the next steps.
Step 2: Disconnect and Reconnect SyncVPN
A temporary connection issue may be resolved by reconnecting to SyncVPN.
Disconnect SyncVPN.
Wait a few seconds.
Open SyncVPN again if necessary.
Connect to your VPN location.
Try opening a website.
If websites load normally after reconnecting, the issue may have been temporary.
Step 3: Try Another VPN Location
The VPN location you are currently using may be experiencing a temporary connectivity problem.
Disconnect from your current VPN connection.
Open the available VPN locations.
Select another location.
Connect to SyncVPN.
Try opening the website again.
If websites work after changing the location, continue using the new location and test the original location again later.
Step 4: Check Whether the Problem Affects All Websites
Determine whether the problem affects every website or only a specific website.
Open one website that normally works for you.
Open a second unrelated website.
Try another online service if available.
Compare the results.
If multiple websites fail to load, the issue is more likely related to the VPN connection or network configuration.
If only one website fails, the problem may be specific to that website or its connection with the selected VPN location.
Step 5: Try Another Browser
If only websites accessed through one browser are affected, test the connection using another browser.
Keep SyncVPN connected.
Open another browser on your device.
Visit the same website.
Compare the result.
If the website works in another browser, the issue may be related to the original browser rather than SyncVPN.
Step 6: Restart the SyncVPN Application
Restarting SyncVPN can help resolve temporary application or connection problems.
Disconnect from SyncVPN.
Close the application completely.
Wait a few seconds.
Open SyncVPN again.
Select a VPN location.
Connect again.
Test the website.
Step 7: Restart Your Device
If the previous steps do not resolve the problem, restart your device.
Disconnect SyncVPN.
Restart your device.
Wait until the device has fully started.
Confirm that your normal internet connection works.
Open SyncVPN.
Connect again.
Try accessing the website.
Step 8: Check for Other VPN or Network Configurations
Another VPN application, proxy, or network configuration may interfere with internet access.
Check whether another VPN application or VPN connection is active on your device. If you are using another VPN service at the same time, disconnect it before testing SyncVPN again.
Do not change advanced network settings unless you know what they do or SyncVPN Support has instructed you to make a specific change.
Step 9: Update SyncVPN
Using the latest available version of the SyncVPN application can help avoid problems caused by an outdated application.
Open the official application source for your device.
Install an available update.
Open SyncVPN.
Connect to a VPN location.
Try accessing several websites again.
Common Causes
A VPN can show as connected while websites still fail to load. Common possibilities include:
Possible Cause | What It Means |
|---|---|
Internet connection issue | The underlying connection may not be working correctly |
VPN location issue | The selected location may have a temporary connectivity problem |
Browser issue | The problem may be limited to a particular browser |
Website-specific issue | A single website may be unavailable or having connection problems |
Network configuration | Another VPN, proxy, or network setting may interfere with the connection |
Outdated application | An older version of the SyncVPN application may cause compatibility or connection issues |
VPN Is Connected but No Websites Open
Disconnect SyncVPN and check whether the internet works normally.
Reconnect SyncVPN.
Try another VPN location.
Test several different websites.
Try another browser.
Restart SyncVPN.
Restart your device.
Check for an available SyncVPN update.
If websites continue to fail while SyncVPN is connected but work normally when it is disconnected, continue troubleshooting the VPN connection or contact SyncVPN Support.
Only Some Websites Do Not Load
Try opening several unrelated websites.
Test the affected website in another browser.
Disconnect and reconnect SyncVPN.
Try another VPN location.
Test the affected website again.
If the issue only occurs with a specific website, note the website address when contacting support.
Websites Work Without VPN but Not With SyncVPN
Confirm that the normal internet connection works.
Reconnect SyncVPN.
Try another VPN location.
Restart SyncVPN.
Restart the device.
Check whether another VPN or network configuration is active.
Update SyncVPN if an update is available.
If the issue remains, record the VPN location and device information before contacting support.
Websites Load Slowly or Time Out
Disconnect SyncVPN and test your normal connection.
Reconnect SyncVPN.
Try another VPN location.
Test several websites.
Restart SyncVPN and reconnect.
A different VPN location can help determine whether the issue is specific to the location you were previously using.
The Problem Happens on Multiple Devices
Check whether those devices use the same internet connection.
Test the internet connection without SyncVPN.
Connect the devices to SyncVPN again.
Try another VPN location.
Check whether the same problem occurs on different networks, if available.
If the issue occurs across multiple devices and locations, provide these details to SyncVPN Support so they can investigate the connection.
Troubleshooting Checklist
Confirm the internet works without SyncVPN.
Disconnect and reconnect SyncVPN.
Try another VPN location.
Test multiple websites.
Try another browser.
Restart SyncVPN.
Restart your device.
Check for another active VPN or network configuration.
Update SyncVPN if an update is available.
Frequently Asked Questions
Why is SyncVPN connected but websites are not loading?
The issue may be related to your internet connection, the selected VPN location, browser behavior, or another network configuration. First check whether websites work when SyncVPN is disconnected, then reconnect and try another VPN location.
Why does the internet work when SyncVPN is disconnected?
If the internet works normally without SyncVPN but not when the VPN is active, the problem may be related to the VPN connection, selected location, or device/network configuration.
Can changing the VPN location fix the problem?
Yes. Trying another available VPN location can help determine whether the issue is specific to the location you were previously connected to.
Should I restart SyncVPN?
Yes. Disconnecting, completely closing, and reopening SyncVPN is a useful basic troubleshooting step for temporary connection issues.
What should I do if only one website does not open?
Test several other websites and try the affected website in another browser. You can also reconnect to SyncVPN using another VPN location.
Should I try another VPN protocol?
If the SyncVPN application or configuration you are using allows you to change the VPN protocol, trying another supported protocol may help identify whether the issue is related to the current connection method.
SyncVPN supports WireGuard and OpenVPN according to its current pricing information.
What should I do if the problem continues?
If websites still do not load after completing the troubleshooting steps, contact SyncVPN Support and provide details about your device, connection, VPN location, and the exact problem.
Still Need Help?
If websites still do not load while SyncVPN is connected, contact SyncVPN Support.
When contacting support, provide:
Device type
Operating system and version
SyncVPN application version
VPN location
VPN protocol, if applicable
Whether websites work when SyncVPN is disconnected
Websites or services affected
Description of the problem
Error message, if available
Screenshot of the issue, if available
Providing these details can help the SyncVPN Support team investigate the problem more efficiently.