If SyncVPN connects successfully but repeatedly disconnects, the problem may be related to your internet connection, VPN location, application, device, or network configuration.
This guide provides practical troubleshooting steps to help identify and resolve frequent SyncVPN disconnections.
Before You Start
Before troubleshooting, make sure you have:
An active SyncVPN account
The SyncVPN application installed on your device
A working internet connection
Access to another available VPN location for testing
First, check whether your internet connection works normally when SyncVPN is disconnected.
Troubleshooting Guide
Follow the steps below in order. After each step, reconnect to SyncVPN and check whether the connection remains stable.
Step 1: Check Your Internet Connection
SyncVPN needs an active internet connection to maintain a VPN connection.
Disconnect SyncVPN.
Open your browser.
Visit several websites or use another online service.
Confirm that your internet connection works normally.
Reconnect SyncVPN.
If your internet connection is unstable even when SyncVPN is disconnected, resolve the underlying network problem before continuing with VPN troubleshooting.
Step 2: Restart SyncVPN
A temporary application issue can sometimes affect the VPN connection.
Disconnect the VPN connection.
Close the SyncVPN application completely.
Wait a few seconds.
Open SyncVPN again.
Connect to your selected VPN location.
Check whether the connection remains active.
If the issue continues, proceed to the next step.
Step 3: Try Another VPN Location
The issue may be specific to the location you are currently using.
Disconnect from SyncVPN.
Open the available VPN locations.
Select another available location.
Connect to SyncVPN.
Use the internet normally for a few minutes and check whether the connection remains stable.
Testing another location can help determine whether the problem is related to the current VPN connection or location. Do not assume that one location is always faster or more reliable than another.
Step 4: Restart Your Device
Restarting your device can resolve temporary system or network problems that may affect VPN connectivity.
Make sure your internet connection is active.
Open SyncVPN.
Connect to an available VPN location.
Check whether the VPN remains connected.
Step 5: Update SyncVPN
Make sure you are using the latest available version of the SyncVPN application.
Check for an available SyncVPN update through the appropriate source for your device.
After updating, restart the application and test the VPN connection again.
Step 6: Check for Other VPN or Network Configurations
Other VPN applications, VPN profiles, proxy configurations, or network settings may interfere with VPN connectivity.
Disconnect any other VPN connection.
Close the related application if necessary.
Make sure you are using only the SyncVPN connection.
Restart SyncVPN.
Try connecting again.
Do not change advanced network settings unless you understand their purpose or SyncVPN Support recommends a specific change.
Step 7: Reconnect and Test
After completing the troubleshooting steps, reconnect to SyncVPN and check whether the connection remains stable.
Open SyncVPN.
Connect to an available VPN location.
Browse several websites.
Keep the connection active for a few minutes.
Check whether the VPN disconnects again.
If the connection remains stable, the problem may have been temporary.
Common Causes of SyncVPN Disconnections
Possible Cause | What It Can Affect |
|---|---|
Unstable internet connection | VPN connection stability |
VPN location issue | Ability to maintain the connection |
Application issue | Connection behavior |
Device or network configuration | VPN connectivity |
Temporary network conditions | Connection stability |
These are general possibilities and do not mean that a particular cause is responsible for every SyncVPN disconnection.
Troubleshooting Specific Problems
SyncVPN Disconnects Immediately
Check that your internet works without SyncVPN.
Restart the SyncVPN application.
Try another available VPN location.
Restart your device.
Connect again and check the connection.
If the problem occurs with multiple locations, collect the connection details and contact SyncVPN Support.
SyncVPN Disconnects After a Few Minutes
Check whether your normal internet connection is stable.
Try another VPN location.
Restart SyncVPN.
Restart your device.
Connect again and monitor the connection.
If the disconnection continues at regular intervals, note approximately how long the connection remains active before disconnecting.
SyncVPN Disconnects When the Device Changes Networks
Check that the new network has internet access.
Open SyncVPN.
Check the VPN connection status.
Reconnect if necessary.
Test the connection on the new network.
If the problem occurs only on one particular network, provide the network type and connection details when contacting SyncVPN Support.
SyncVPN Disconnects on Multiple Devices
Check whether the devices are using the same internet connection.
Test SyncVPN on another available network if possible.
Try another VPN location.
Check that the SyncVPN application is up to date.
Record the behavior across the affected devices.
If the problem continues, provide the relevant device, network, location, and connection information to SyncVPN Support.
SyncVPN Disconnects Only on One Device
Check the device's internet connection.
Restart the device.
Restart SyncVPN.
Update the SyncVPN application.
Check for other VPN applications or VPN configurations.
Try another available VPN location.
This can help determine whether the problem is specific to the affected device.
SyncVPN Disconnects After Changing VPN Location
Disconnect SyncVPN.
Reconnect to the new location.
Check whether the internet works normally.
Try another available location.
Compare the connection behavior.
If one location repeatedly disconnects while other locations remain stable, include the affected location in your support request.
What to Check Before Contacting Support
Collect the following information before contacting SyncVPN Support:
Device type
Operating system and version
SyncVPN application version
VPN location
VPN protocol, if applicable
Network type
Approximate time or frequency of disconnections
Whether the internet works normally when SyncVPN is disconnected
Error message, if available
This information can help the support team investigate the issue more efficiently.
Troubleshooting Checklist
Check the normal internet connection
Restart SyncVPN
Try another VPN location
Restart the device
Update SyncVPN
Check for another VPN or network configuration
Reconnect and test the connection again
Frequently Asked Questions
Why does SyncVPN keep disconnecting?
Frequent disconnections can be related to the underlying internet connection, VPN location, application, device, network configuration, or temporary network conditions. Start by checking your internet connection and then try restarting SyncVPN and using another available location.
Why does SyncVPN disconnect after a few minutes?
If SyncVPN connects successfully and disconnects after a few minutes, check the stability of your internet connection, restart the application, and test another VPN location.
Can changing the VPN location fix frequent disconnections?
Trying another available VPN location can help determine whether the issue is specific to the current connection. It does not guarantee that the new location will resolve the problem.
Should I restart SyncVPN?
Yes. Completely closing and reopening SyncVPN is a simple troubleshooting step for temporary application or connection problems.
Should I restart my device?
Yes. Restarting your device can help resolve temporary system or network issues that may affect VPN connectivity.
Can an unstable internet connection cause VPN disconnections?
Yes. A VPN connection depends on the underlying internet connection. If the connection is unstable, the VPN connection may also be affected.
What should I do if SyncVPN disconnects on multiple devices?
Check whether the affected devices use the same network, test another available VPN location, and confirm that the SyncVPN application is up to date. If the problem continues, contact SyncVPN Support with information about the affected devices and networks.
What information should I provide to SyncVPN Support?
Provide your device type, operating system and version, SyncVPN application version, VPN location, protocol if applicable, network type, frequency of disconnections, error message, and whether your internet works normally when SyncVPN is disconnected.
Still Need Help?
If SyncVPN continues to disconnect after completing the troubleshooting steps, contact SyncVPN Support.
When contacting support, provide:
Device type
Operating system and version
SyncVPN application version
VPN location
VPN protocol, if applicable
Network type
Description of the disconnection behavior
How frequently the disconnection occurs
Whether the internet works when SyncVPN is disconnected
Error message, if available
Screenshot of the issue, if available
Do not send your SyncVPN password or other sensitive account credentials when contacting support.