SyncVPN is available on iPhone and iPad, allowing you to connect your device to a VPN server and manage your VPN connection through the SyncVPN application.
This guide explains how to download and install SyncVPN, sign in, allow the required VPN configuration, connect to a VPN location, change locations, disconnect, and troubleshoot common issues.
Before You Start
Before installing SyncVPN on your iPhone or iPad, make sure you have:
An active SyncVPN account
Your SyncVPN login details
A supported iPhone or iPad
A working internet connection
Access to the App Store
Requirement | Why You Need It |
|---|---|
SyncVPN account | Required to sign in to the application |
iPhone or iPad | SyncVPN is available for iPhone and iPad |
Internet connection | Required to download the application and establish a VPN connection |
Login details | Required to access your SyncVPN account |
App Store access | Required to download the iOS application |
Step 1: Download SyncVPN on iPhone or iPad
Open the App Store on your iPhone or iPad.
Search for the official SyncVPN application and select it.
Download and install the application.
After the installation is complete, open SyncVPN.
Step 2: Sign In to Your SyncVPN Account
Open the SyncVPN application and access the sign-in process.
Enter the login information associated with your SyncVPN account and continue.
After successful authentication, you should be able to access the main application interface.
Information | Description |
|---|---|
Email address associated with your SyncVPN account | |
Password | Password associated with your SyncVPN account |
Account status | Your SyncVPN account must be active |
Step 3: Allow the VPN Configuration
When SyncVPN establishes a VPN connection for the first time, iOS or iPadOS may display a system permission request asking whether the application can add or configure a VPN connection.
This permission is required for the application to establish the VPN connection.
When the system request appears:
Review the permission request.
Allow the VPN configuration if you want to connect to SyncVPN.
Complete any device authentication requested by iOS or iPadOS.
If the permission is denied, SyncVPN may not be able to establish the VPN connection.
The exact wording and appearance of the system permission can vary by iOS or iPadOS version.
Step 4: Select a VPN Location
After signing in, select an available SyncVPN VPN location.
To choose a location:
Open the available VPN locations in the SyncVPN application.
Browse the available countries or servers.
Select the location you want to use.
The exact available locations may change over time.
If a selected location does not provide the expected connection, you can disconnect and try another available location.
Step 5: Connect to SyncVPN
After selecting a VPN location, start the connection from the SyncVPN application.
If iOS or iPadOS displays a system VPN permission request, allow the configuration.
Wait while SyncVPN establishes the connection.
Once the connection is active, check the connection status displayed by the application.
You can then continue using your iPhone or iPad normally while the VPN connection remains active.
Step 6: Check Your VPN Connection
After connecting to SyncVPN, check the connection status in the application.
You should also verify that your internet connection is working normally.
To test the connection:
Keep SyncVPN connected.
Open your web browser.
Visit a website.
Confirm that the website loads correctly.
If websites do not load while SyncVPN is connected, follow the troubleshooting steps in this guide.
Step 7: Change Your VPN Location
You can change your VPN location when you need to use another available server.
To change your location:
Disconnect from the current VPN connection.
Open the available VPN locations.
Select another location.
Connect to SyncVPN again.
Test your internet connection.
The available locations shown in the application may change over time.
Step 8: Disconnect SyncVPN
When you no longer need the VPN connection:
Open the SyncVPN application.
Disconnect the active VPN connection.
Wait until the application shows that the VPN connection has ended.
After disconnecting, your iPhone or iPad will use its normal internet connection.
Important iPhone and iPad Considerations
VPN Permission
iOS and iPadOS control VPN configurations at the system level. When an application needs to establish a VPN connection, the operating system may ask you to approve the configuration.
If you do not allow the VPN configuration, SyncVPN may not be able to connect.
Keep SyncVPN Updated
Check the App Store periodically for available SyncVPN updates.
Using the current version available for your device helps ensure that you are using the latest version of the application.
Check Your Internet Connection
SyncVPN requires an active internet connection to establish a VPN connection.
If your iPhone or iPad cannot access the internet before connecting to SyncVPN, troubleshoot the underlying Wi-Fi or mobile data connection first.
Other VPN Configurations
If another VPN application or VPN configuration is active on your device, it may affect your ability to establish or maintain a SyncVPN connection.
If you experience connection problems, check whether another VPN connection is active before troubleshooting SyncVPN further.
Troubleshooting
SyncVPN Does Not Install
Check that your internet connection is working.
Make sure your device has enough available storage.
Close and reopen the App Store.
Restart your iPhone or iPad.
Try installing SyncVPN again.
If SyncVPN is not available in your App Store, confirm the application's current availability and contact SyncVPN Support if necessary.
SyncVPN Does Not Open
Close the application.
Restart your iPhone or iPad.
Open SyncVPN again.
Check the App Store for an available application update.
Install the update if available.
I Cannot Sign In to SyncVPN
Check that your email address is correct.
Check your password.
Confirm that your internet connection is working.
Confirm that your SyncVPN account is active.
Restart the SyncVPN application and try again.
If you have forgotten your password, use the available account recovery process or contact SyncVPN Support.
SyncVPN Cannot Connect
Check that your internet connection works without the VPN.
Restart the SyncVPN application.
Confirm that you allowed the VPN configuration.
Try another available VPN location.
Restart your iPhone or iPad.
Open SyncVPN and try connecting again.
VPN Permission Was Denied
If you denied the VPN configuration request, SyncVPN may not be able to establish a VPN connection.
Open SyncVPN again and check whether iOS or iPadOS requests permission to configure the VPN.
Allow the request if you want SyncVPN to establish the VPN connection.
If the permission request does not appear again, contact SyncVPN Support for device-specific guidance rather than changing advanced system settings without instructions.
SyncVPN Connects but Internet Does Not Work
Disconnect SyncVPN.
Confirm that your normal internet connection works.
Reconnect SyncVPN.
Try another VPN location.
Restart SyncVPN.
Restart your iPhone or iPad.
Test several different websites.
If the problem occurs only while SyncVPN is connected, record the VPN location and device information before contacting support.
VPN Connection Is Slow
Check your normal internet speed without SyncVPN.
Reconnect to SyncVPN.
Try another available VPN location.
Test the connection again.
Restart SyncVPN if necessary.
Testing another location can help determine whether the issue is specific to the location you were previously using.
Troubleshooting Checklist
Check your internet connection without SyncVPN.
Restart SyncVPN.
Confirm the VPN permission was allowed.
Try another VPN location.
Test multiple websites.
Restart your iPhone or iPad.
Check for a SyncVPN update.
Check whether another VPN configuration is active.
Frequently Asked Questions
Is SyncVPN available for iPhone and iPad?
Yes. SyncVPN is available for both iPhone and iPad.
How do I install SyncVPN on an iPhone or iPad?
Open the App Store, search for the official SyncVPN application, download and install it, then open the application and sign in.
Do I need a SyncVPN account?
An active SyncVPN account and valid login details are required for the account-based setup described in this guide.
Does iPhone or iPad require permission to use a VPN?
iOS and iPadOS may display a system permission request when an application attempts to establish a VPN configuration. The VPN configuration needs to be allowed for SyncVPN to establish the connection.
Can I change my VPN location on iPhone or iPad?
Yes. You can disconnect from your current VPN connection, select another available SyncVPN location, and connect again.
Can I use other applications while SyncVPN is connected?
Yes. Once the VPN connection is active, you can continue using your iPhone or iPad normally.
What should I do if SyncVPN cannot connect?
Check your internet connection, restart SyncVPN, confirm the VPN permission was allowed, try another available VPN location, and restart your device.
What information should I provide when contacting support?
Provide your iPhone or iPad model, iOS or iPadOS version, SyncVPN application version, VPN location, VPN protocol if applicable, description of the problem, error message if available, and a screenshot if available.
Still Need Help?
If you still have problems installing or using SyncVPN on iPhone or iPad, contact SyncVPN Support.
When contacting support, provide:
iPhone or iPad model
iOS or iPadOS version
SyncVPN application version
VPN location
VPN protocol, if applicable
Description of the problem
Error message, if available
Screenshot of the issue, if available
Providing these details can help the SyncVPN Support team investigate the problem more efficiently.