Choosing the right VPN server location can affect your connection experience, including latency, stability, and access to a particular location. SyncVPN allows users to select from the VPN locations available to their account and change locations when needed.
The exact server list and interface may vary depending on the SyncVPN application and platform.
Before You Start
Before choosing or changing a SyncVPN server, make sure you have:
Requirement | Why You Need It |
|---|---|
Active SyncVPN account | Required to use the SyncVPN service |
SyncVPN application | Used to select and connect to available VPN locations |
Supported device | Required to run the SyncVPN application |
Internet connection | Required to establish a VPN connection |
Available VPN locations | Required to select a server location |
How to Choose a SyncVPN Server
Step 1: Open SyncVPN
Open the SyncVPN application on your supported device.
Sign in to your SyncVPN account if you are not already signed in.
The available options may vary depending on your device and the current version of the SyncVPN application.
Step 2: Open the Available VPN Locations
Access the section of the SyncVPN application where available VPN locations are displayed.
The exact name and position of this section may differ between platforms and application versions.
Review the locations currently available to your account.
Step 3: Select a VPN Location
Choose the country, location, or server you want to use.
When choosing a location, consider:
Distance: A location closer to you may provide lower latency in some network conditions.
Connection performance: Performance can vary between locations and networks.
Availability: Only locations currently available in the SyncVPN application can be selected.
Purpose: Your choice may depend on why you are using the VPN.
There is no single server that is always the fastest or most suitable for every user. Connection performance depends on several factors, including distance and network conditions.
Step 4: Connect to the Selected Location
After selecting a location, start the VPN connection using the connection control available in the SyncVPN application.
Wait for the connection process to complete.
Once connected, check the connection status shown by SyncVPN.
How to Change a SyncVPN Server
You can change your VPN location when you need to use another available location or when you are troubleshooting a connection problem.
Step 1: Disconnect from the Current VPN Location
If your current connection needs to be disconnected before changing locations, stop the active VPN connection.
This allows SyncVPN to establish a new connection using the location you select.
Step 2: Select Another Available Location
Open the available VPN locations and select another location.
You can choose a different country or server from the locations currently displayed by SyncVPN.
If a particular location is not available, do not assume that it is temporarily offline; availability can depend on the current service and application version.
Step 3: Connect Again
After selecting the new location, start the VPN connection again.
Wait for SyncVPN to establish the new connection.
Step 4: Verify the New Connection
After connecting, check the connection status in the SyncVPN application.
You can also open several websites or online services to confirm that your internet connection is working normally.
If the new location works while the previous one did not, the issue may have been specific to the previous connection or location. Testing another location is a standard troubleshooting step for VPN connection problems.
How to Choose a Server for Better Connection Performance
VPN performance can vary depending on your network and the location you connect to.
Consider the following factors when selecting a SyncVPN server:
Factor | What It Can Affect |
|---|---|
Server distance | May affect latency and connection performance |
Network conditions | May affect connection stability and speed |
Server availability | Determines whether the location can be used |
Local internet connection | Affects overall VPN performance |
VPN configuration | Can affect how the connection is established |
A server that is geographically closer is not guaranteed to provide better performance in every situation.
Testing another available location can help determine whether the issue is related to the current location.
When Should You Change Your SyncVPN Server?
Changing your VPN location may be useful when:
The current server does not connect.
The VPN connection is slower than expected.
Websites do not load correctly while connected.
The VPN connection repeatedly disconnects.
You need to connect through another available location.
You want to determine whether a problem is specific to the current location.
Changing locations is also a practical troubleshooting step when the current VPN connection is not working as expected.
Troubleshooting
The Selected SyncVPN Server Will Not Connect
If SyncVPN cannot connect to the selected location:
Check that your normal internet connection is working.
Disconnect SyncVPN and try connecting again.
Select another available VPN location.
Restart the SyncVPN application.
Restart your device.
Open SyncVPN and try connecting again.
If another location connects successfully, continue using the available connection while investigating the original location.
SyncVPN Connection Is Slow
If your connection is slower than expected:
Test your internet connection without SyncVPN.
Try another available SyncVPN location.
Restart the SyncVPN application.
Reconnect to the VPN.
Test the connection again.
Connection performance can depend on the distance to the VPN location, network conditions, and the underlying internet connection.
Websites Do Not Load After Changing the Server
If the VPN appears connected but websites do not load:
Open more than one website to determine whether the issue affects all websites.
Disconnect SyncVPN.
Check whether websites work normally without the VPN.
Connect to another available SyncVPN location.
Restart SyncVPN and try again.
If websites work without the VPN but stop loading after connecting, continue with the relevant VPN connection troubleshooting steps.
SyncVPN Keeps Disconnecting
If the VPN connection repeatedly disconnects:
Check the stability of your internet connection.
Restart SyncVPN.
Restart your device.
Try another available VPN location.
Connect again and monitor the connection.
If the problem continues across multiple locations, collect the connection details and contact SyncVPN Support.
A Location Is Not Available
If you cannot find a particular location:
Check the locations currently displayed in SyncVPN.
Make sure you are using the latest available version of the application.
Restart SyncVPN.
Check the location list again.
If the location is still unavailable, contact SyncVPN Support.
Do not assume that a location is permanently unavailable based only on its absence from the application.
Troubleshooting Checklist
Check your normal internet connection.
Confirm that SyncVPN is up to date.
Try another available VPN location.
Restart SyncVPN.
Restart your device.
Test multiple websites.
Check whether websites work when SyncVPN is disconnected.
Check whether another VPN configuration is active on your device.
Frequently Asked Questions
What is a SyncVPN server?
A SyncVPN server is a VPN endpoint that your device connects to when you use the SyncVPN service. The available locations depend on the current SyncVPN service and application.
How do I choose a SyncVPN server?
Open SyncVPN, access the available VPN locations, select the location you want to use, and establish the VPN connection.
How do I change my SyncVPN server?
Disconnect from your current VPN connection if required, open the available locations, select another location, and connect again.
Which SyncVPN server should I choose?
There is no single server that is guaranteed to provide the best performance for every user. Consider factors such as distance, network conditions, availability, and your purpose for using the VPN.
Does choosing a closer server improve connection performance?
A closer VPN location can reduce latency in some network conditions, but distance is not the only factor that affects performance. Testing different available locations can help identify a suitable connection for your network.
Can I change servers while SyncVPN is connected?
The exact behavior may depend on the SyncVPN application and platform. If the application requires you to disconnect first, disconnect from the current location before selecting another one.
Why can't I connect to a specific SyncVPN location?
Possible reasons include connection problems, network conditions, or the current availability of that location. Try another available location and restart SyncVPN.
What should I do if changing servers does not solve the problem?
Check your internet connection, restart SyncVPN and your device, test another location, and collect the details of the problem. If the issue continues, contact SyncVPN Support.
Still Need Help?
If you still have problems choosing or changing a SyncVPN server, contact SyncVPN Support.
To help the support team investigate the issue, provide:
Device type
Operating system and version
SyncVPN application version
Current VPN location
Location you were trying to connect to
VPN protocol, if applicable
Description of the problem
Error message, if available
Screenshot of the issue, if available
Providing these details can help the support team determine whether the issue is related to the device, network, application, or selected VPN location.